Returns & Refunds
How do I return my order?
If you have changed your mind about your order you can return them to us within 14 days of the order being delivered.
- Items must be unworn and unwashed.
- Swimwear can only be returns if the hygiene seal has not been removed.
- Shoes must be tried on indoors.
- Items must have all tags attached.
The cost of returning goods to us is your responsibility. Delivery charges are only refundable where goods are faulty.
If you receive a faulty item please return to us within 14 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by filling out a Customer Service form and a member of our team will get back to you.
I am an international customer how do I return my order?
International orders must be returned within 28 days of receipt.
Please do not post the package without obtaining a receipt of postage, keep your receipt of postage safe as you will need this as your proof of return. We don't refund delivery costs on international orders.
Please return to:
K J Style Boutique
16 Golspie Croft
PLEASE NOTE: When returning the item it is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
How long will my refund take?
We aim to process your return ASAP, but on occasions it may take up to 14 days for your return to be processed and up to 7 days for the funds to be in your bank. After you have returned your items to us. If you have not been refunded after 14 days of returning the item(s), please contact us.
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Do you offer exchanges?
Unfortunately we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
How do I cancel my order?
All order cancellations must be made by email through our 'Contact Us' page within 14 working days, starting the day after you receive your order. If your order has already been dispatched to you, goods must be returned in order to process your refund. The cost of return and care of the goods are your responsibility until they reach us.
If you are not completely satisfied with your purchase, simply return the item to us in it's original unused condition.
You have the right to cancel your order placed online under the distance selling regulations.
If you have not yet received your order and wish to cancel please contact us as soon as possible.
To contact us in regards to any of the above, please go to our 'Contact Us' page or feel free to speak with us on our live chat.