Delivery

OFFICE HOURS:
Monday to Friday - 9am to 5pm. Please note that any orders placed after 3pm will not be processed until the next day. Orders will be dispatched in the following time scales (excluding weekends and UK public holidays)

  • UK STANDARD 4-7 days Free Delivery
  • REPUBLIC OF IRELAND 7-10 days £12
  • EUROPE STANDARD 10 days £12
  • INTERNATIONAL 10-14 days £16

 

Where is my order? 

As soon as you hit pay our team will start to process your order. You should receive a confirmation email, with all your order details.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home.

You can check the progress of your order as it makes its way to you. You'll need the tracking number provided in your dispatch email.

What time can I expect my delivery?

Deliveries can be made anytime between 8am and 9pm, so your order could arrive in the evening.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we have got the right mobile number.

Our couriers do their best to deliver your parcels to fit around you. If you’re not in, they’ll leave a card explaining how to arrange re-delivery.

Do I need to sign for my delivery?

All parcels must be signed for.

Can you deliver to addresses other than my billing address?

Yes we can. At the checkout you can choose an alternative delivery address to your billing address.

However, once your order has been processed and you’ve received your order confirmation email we’re unable to make any changes to delivery details.

I’ve received the wrong item, what should I do?

We’re really sorry that something’s gone wrong.

Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund.

There is an missing item from my delivery, what should I do?

Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.

You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account:

Bank Account payments will take 3 - 5 working daysPayPal payments will take 1 - 2 working days

Will I be charged customs and import duties?

Customs & import duty charges do not apply to customers in the UK or EU.

For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.